Regional Technical Support Specialist
Key accountabilities and decision ownership:
• Timely and remotely expert support for FSEs, serve as the first point of contact for FSEs requiring escalation assistance, expedite the problem solving.
• Identify structural solutions to prevent issues from happening again in future.
• Utilize SMS as a daily work tool.
• Direct centralized technical communication with GTS on behalf of TCN Service department
• Collect and analyse the service data, ensure the efficient and qualified services delivery.
• Knowleadge sharing, collaboration with the local team FSE to build up the knowledge and experience database for achieving the goal.
• Be responsible for FSEs training and supporting DEMO systems if needed.