Junior Support Specialist
"Job Description: Junior IT Support Analyst
Responsibilities
• Provide first-line technical support to end-users via phone, email, or in-person, troubleshooting hardware, software, and network issues to ensure minimal downtime.
• Manage vendor relationships by coordinating with external suppliers for procurement, repairs, and service level agreements (SLAs), including evaluating vendor performance and negotiating basic terms.
• Document support incidents, resolutions, and user queries in the IT ticketing system to maintain accurate records and facilitate knowledge sharing.
• Participate in on-call standby rotations for after-hours support emergencies, responding to critical issues within defined response times (no shift or roster work required).
• Collaborate with other IT team members to escalate complex issues and contribute to process improvements.
