Customer Value Solution Director
面议
BASIC PURPOSE OF THIS POSITION:
The Customer Value Solution Director sets the strategy and operating direction for the China CVS organization and leads a large-scale organization spanning nationwide field operations and national centers of expertise. The role is accountable for customer value delivery, service business performance, operational excellence, capability development and organizational effectiveness, while aligning diverse regional and functional priorities and integrating regional execution with national technical, application, commercial enablement and service marketing capabilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The incumbent will also be responsible for, but not limited to the following duties:
• Strategy and Direction: Define and execute the China CVS strategy and multi-year operating plan, translating business priorities, customer needs and market developments into clear service, capability and organizational priorities.
• Customer Value and Service Growth: Strengthen customer experience, retention and loyalty while advancing service marketing, portfolio and lead management initiatives that support sustainable service growth and competitive differentiation.
• Service Delivery and Operational Excellence: Establish the operating model, governance, performance metrics and standard work required to deliver consistent, responsive and high-quality field, technical and application support across China; apply DBS to drive continuous improvement, productivity and scalability.
• Financial and Resource Accountability: Own service financial and operating performance, including planning, budgeting, resource allocation and productivity; make trade-offs across regions and capabilities to maximize customer and business impact.
• Quality, Compliance and Risk: Ensure service activities, partner delivery and customer issue management comply with applicable quality, regulatory and company requirements; anticipate and address material operational, customer and business risks.
• Complex Problem Solving and Collaboration: Lead the resolution of complex operational and organizational issues that span teams or functions, partnering with Commercial, Marketing, Operations, Quality, Regulatory, Finance and global service organizations to deliver integrated solutions.
• Organization and Talent Leadership: Lead through regional and functional managers, set clear priorities and accountability, build leadership capability and succession pipelines, and foster an inclusive, engaged and high-performing organization.
This description is a summary of principle responsibilities and is not intended to include all duties may be assigned.
