Lead the end-to-end delivery of Retail IT projects, including project planning, execution, implementation, and closure.
Work closely with Retail, Store Operations, Digital, IT, and business stakeholders to understand business needs and translate them into technology solutions.
Manage project scope, timeline, budget, resources, risks, issues, and dependencies to ensure successful project delivery.
Drive the implementation and enhancement of retail technology solutions, including POS, payment, store applications, inventory, order management, and omnichannel platforms.
Coordinate cross-functional teams, technology partners, system integrators, and external vendors throughout the project lifecycle.
Develop and maintain project plans, milestones, RAID logs, status reports, and other project documentation.
Facilitate project meetings and governance sessions, ensuring clear ownership, timely decisions, and effective follow-up on action items.
Manage UAT, deployment, cutover, go-live, and post-implementation activities, ensuring smooth transition into business operations.
Proactively identify and resolve project risks, issues, and dependencies, escalating critical matters when required.
Monitor project progress against agreed objectives and provide regular updates to senior stakeholders.
Ensure project deliverables meet business requirements, technical standards, quality expectations, and agreed timelines.
Collaborate with global and regional teams to ensure alignment with global technology standards and retail IT strategies.
Identify opportunities to improve existing processes, systems, and ways of working to enhance the overall retail technology experience.
