Senior Application Engineer
Mission/Purpose of the Job
• Support sales on pre- sales activity and develop technical knowledge in application scope, especially for SEMI customers.
• Work for application issues and release CIPs/AIBs
Main Responsibilities
• Understand customer situation and support Semi Sales in China by providing Vacuum and Abatement products knowledge and technical presentations
• To finalize optimise solution in sales project, technical interface between customer and headquarter
• To be the customer trust subfab expert and partner
• To provide application advise on product performance issues and handle the CIP project to extend pump&abatement MTBF and make customer satisfy.
• Experience sharing with regional and headquarter on lesson learn in dry pump and abatement regularly.
• Co-work with product manager team to enable the product roadmap and NPI plan
• Study on competitor’s product and differentiated our own product value
Scope of the job
The scope of this role is all technical support supplied to the defined market sector in China
• Sales spec file and Technical specification release
• Process warranty follow up
• Technical issues follow up
• Issue technical memo
• competitor product market research
• Training and sharing within team
• (Occasionally) responsible to purchase within defined scope upon line manager's permission and use company system
• Co-work with product management team to enable the product roadmap and NPI plan
• Sharing CIPs, AIBs and working experience
