SAP OTC Support Temp

Key Responsibilities Application Support & Operations • Provide Level 2/Level 3 support for SAP OTC-related incidents and service requests. • Analyze, troubleshoot, and resolve production issues within agreed SLA timelines. • Manage and prioritize tickets from business users and support teams. • Conduct root cause analysis and implement preventive solutions to improve system stability. • Collaborate with technical teams and external vendors for issue resolution. Business Enhancement Delivery • Gather and analyze business requirements for small-scale enhancement requests. • Design functional solutions and prepare functional specifications. • Coordinate development, testing, deployment, and user acceptance activities. • Ensure enhancements align with existing business processes and system architecture. OTC Process Management • Support end-to-end Order-to-Cash processes including: o Order Management o Pricing and Promotions o Inventory Availability o Delivery Processing o Billing and Invoicing o Returns and Refunds • Work closely with business stakeholders to identify process improvement opportunities. System Integration Support • Support integrations between SAP and surrounding applications, including: o Logistics and Warehouse Systems o Payment Platforms • Monitor interface performance and resolve integration-related issues. • Coordinate cross-functional troubleshooting across multiple systems and vendors.

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