欧美外企
Sales Support Manager- Medium Voltage Grid Components
电子技术/半导体/集成电路
销售经理/主管
厦门
5-10年
本科
面议
职位描述
The Sales Support Manager will play an important role in enhancing the sales operations for the Grid Components team. This position will lead the team to support sales to serve China Market thru providing technical and commercial support, ensuring that customer needs are met effi-ciently & effectively. Act as senior product champion and primary driver for grid components advanced functions and technical advantage will well perceived by customers joint with digital solution offering. Core team player for driving product lines commercial success.
Role & Responsibilities
- Provide comprehensive support to the sales team in achieving sales targets of Grid Components with pipeline quality and promotional support towards sales team.
- Oversee the support provided and proposal preparation by assigning and allocating in-ternal and external resources for technical and commercial support and proposal prepa-ration.
- Maintain and develop relationships with key customers and stakeholders in the Grid Components market.
- Address customer inquiries and resolve issues promptly to ensure customer satisfaction.
- Gather feedback from customers to communicate with product management team to of-fer development and service improvements.
- Develop and execute a targeted support strategy to accelerate the adoption and sales of the iVD4 product and digital solutions
- Track and report on iVD4 sales performance, forecast, market feedback, and competitive activity to the product management and leadership team.
Leadership & Behaviors
- Develop optimization plan for the Sales team to increase operational excellence and customer satisfaction in the sales process.
- Ensures the resolution of customer issues in coordination with Sales, Product Marketing, Manufacturing Unit, After-sales Service, and other internal and/or external teams.
- Builds and maintains strong relationships with new and existing customers during sales support process to ensure ongoing customer satisfaction.
- Builds an effective, capable, and high-performing organization and drive team for growth initiative implementation and business targets as well as behaviors achievement
职位要求
Qualifications
- Bachelor or above, majoring in Electrical Engineering or related is preferred.
- At least 5 years of experience in sales support, field sales engineering role or a related role.
- Proven, hands-on experience with medium-voltage switchgear, circuit breakers, or relat-ed grid components. Experience with digital/vacuum circuit breakers is highly desirable.
- Strong understanding of sales processes and customer relationship management.
- Excellent analytical and problem-solving skills.
- Team spirit and good communication skills.
- Fluent in English.
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