quality manager | 专业人力资源服务公司

公司介绍

真空和尾气处理领域的全球合作伙伴。

职位描述

A. Quality Management System (QMS) & Compliance · Own and maintain the QMS (ISO), ensuring compliance through internal/external audits and management reviews. · Establish and manage the Risk & Opportunity framework and documentation control systems. B. Warranty & Cost of Quality Management · Own the warranty control and reduction program to meet financial targets. · Lead failure analysis and utilize MTBF/warranty data to drive down Cost of Poor Quality (COPQ). C. Continuous Improvement Process (CIP) · Champion a CIP culture and lead cross-functional improvement projects. · Apply advanced problem-solving tools (8D, Six Sigma) to address systemic issues and manage the Quality Excellence Awards. D. Customer Claim & Escalation Management · Serve as the primary escalation point for critical customer quality claims, managing the end-to-end resolution process. · Drive root cause analysis and implement corrective actions, including issuing Supplier Corrective Action Requests (SCARs). E. Customer Satisfaction & VOC · Act as the key quality interface in customer business reviews. · Develop customer satisfaction metrics, capture the Voice of the Customer (VOC), and translate insights into improvement plans.

职位要求

Requirememts: · BS degree or equivalent. Degree in production, manufacturing, quality or electrical engineering with substantial experience is also acceptable. · Must have the drive and ability to promote continuous quality improvement in a manufacturing environment, also be a team player and communicator. · Professional skills and experiences in managing ISO standards including ISO9001, ISO14001, OHSAS18000 and 6 Sigma tools. · Knowledge of process improvement methodologies and tools (8D capability), Statistical methodologies, problem-solving experience. · Proactive, detail oriented and self-motivated. · Excellent communication, administrative, and interpersonal skills. · Good understanding of the required Health & Safety practices and procedures. · Proficient in English (Speaking and Writing)