Medical Affairs Information Specialist

• Works independently under the general guidance of the manager • Manages complex support projects, overseeing timelines and tasks • In a functional and team-lead capacity, oversees daily activities and reviews work of Operations Assistants and Associates under the guidance of the manager • Acts as a technical resource, providing expert advice to Medical Affairs Operations and other departments • Provides senior customer support escalation point for Medical Affairs applications and processes including: o Medical Scientist CRM system o Analytics tools o Slide Content Repository o Learning Management System o ISR proposal review system o Medical Information Request Management System o Drug launches • Assists in creating process documents and standard operating procedures for Medical Affairs systems • Assists in the development of training programs and training of employees on the use of systems and system-related processes • Develops support processes and systems via a global lens that create efficiencies for Medical Affairs • Leads the roll-out of new applications, tools, and processes to end-users • Leads support activities at Medical Affairs conferences • May assist in quality control and improvement initiatives for Medical Affairs • Develops technical solutions to complex problems

• Demonstrated success in providing general user support for departmental databases and applications • Solid project management skills and demonstrated success in managing multiple simultaneous projects • Excellent customer service skills and demonstrated success in establishing effective working relationships with a diverse range of internal key stakeholders • Excellent communication and collaboration skills • Strong proficiency in Microsoft Office applications • Excellent problem-solving skills • Ability to work well independently under pressure. • Knowledge of Veeva and Salesforce Applications required. • GxP knowledge required. • Ability to resolve problems and make recommendations related to operations within the scope of their responsibility. Specific Education and Experience Requirements • BS/BA degree and 4 years or MS/MA and 2 years of experience • Relevant IT experience in the pharmaceutical or health care industry preferred

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职位要求