Junior Support Specialist

"Job Description: Junior IT Support Analyst Responsibilities • Provide first-line technical support to end-users via phone, email, or in-person, troubleshooting hardware, software, and network issues to ensure minimal downtime. • Manage vendor relationships by coordinating with external suppliers for procurement, repairs, and service level agreements (SLAs), including evaluating vendor performance and negotiating basic terms. • Document support incidents, resolutions, and user queries in the IT ticketing system to maintain accurate records and facilitate knowledge sharing. • Participate in on-call standby rotations for after-hours support emergencies, responding to critical issues within defined response times (no shift or roster work required). • Collaborate with other IT team members to escalate complex issues and contribute to process improvements.

Qualifications/Requirements • Higher Diploma in Information Technology, Computer Science, or a related discipline. • At least 3 years of hands-on experience in IT support or helpdesk roles, with demonstrated familiarity in vendor management (e.g., handling supplier communications and basic contract oversight). • Good understanding of application support, including troubleshooting and maintenance of business applications. • Proven ability to learn quickly and adapt to new technologies and processes. • • Strong problem-solving skills and ability to work under pressure during standby support periods. • Excellent communication skills in Cantonese; proficiency in English is an advantage for user interactions. • Ability to work independently and as part of a team in a fast-paced environment. "

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职位要求