GTS - Intrim Consultant | 专业人力资源服务公司

• Provide day-to-day and scheduled application support; respond to application support issues from multiple business customers. • Responsible for interacting with various levels in the organization including IT support for Senior Management. • Responsible for following global IT Change Control processes for system enhancements and releases. • Identify and resolve application incidents and requests or refer to vendors when necessary. • Address issues related to application access, connectivity and performance. • Test any fixes and perform post-resolution follow-ups to ensure issues have been adequately addressed. • Liaise with technical engineers, IT security team and application support analysts to identify and resolve system application issues. • Monitor help desk ticket escalations. • Ensure high level of customer service.

Qualifications • Extensive experience in business and technical analysis, including developing requirements and translating them into data-driven and technical solutions • Strong understanding of Dotmatics, TRON, OpenLab, Empower and other relevant Research systems • Proven experience in developing and implementing AI solutions in research setting with a strong portfolio of successful projects • Hands-on experience supporting and administering GxP computerized systems within an SDLC framework • Strong expertise in data management practices, including data integrity, accuracy, and reliability • Significant experience delivering technical projects and managing multiple initiatives across diverse functions in a global environment • Ability to quickly learn and adapt to several technology areas, demonstrating a proactive approach to industry trends and innovations

GTS - Intrim Consultant

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