Field Service Engineer

What You’ll Do • Install, commission, and validate      systems at customer sites, including conducting pre-installation site surveys and acceptance testing. • Perform preventive maintenance, diagnostics, calibration, and system optimization to ensure equipment reliability, uptime, and long-term performance. • Respond to on-site service requests, identify the root causes of technical issues, and implement effective corrective actions. • Troubleshoot complex electromechanical, electronic, vacuum, digital, analog, and PC-based control systems. • Train customers in system operation, basic maintenance, safety, and recommended operating practices. • Document service activities accurately and completely, including service reports, maintenance records, and corrective actions. • Collaborate with regional and global Field Service Engineers, Application Specialists, and Technical Support teams to resolve customer issues. • Escalate unresolved technical issues appropriately and contribute to the continuous improvement of products and services. • Follow all applicable safety, quality, and regulatory requirements while working at customer sites. • Develop the technical competencies needed to support additional  product lines as business needs evolve.

What You’ll Bring • A bachelor’s degree in Electrical Engineering, Electronic Engineering, Mechanical Engineering, Physics, or another relevant technical discipline—or equivalent industry experience. • Ideally, one to three years of field service experience involving complex scientific, analytical, semiconductor, or high-vacuum equipment. • Experience with electron microscopy systems such as SEM, FIB, or TEM/STEM, or with X-ray micro-CT systems, would be a strong advantage. • Hands-on knowledge of ultra-high-vacuum systems, precision mechanics, digital and analog electronics, and PC-based control systems. • The ability to use diagnostic and test equipment such as multimeters and oscilloscopes. • Strong diagnostic, analytical, and troubleshooting skills, with a focus on resolving issues effectively the first time. • Good written and spoken English; additional language skills are welcome. • Strong customer-facing communication skills and the confidence to deliver technical training. • The ability to work independently in customer environments while collaborating effectively within a global service organization. • A valid driver’s license and willingness to travel extensively—typically 50–75% of your working time. • The ability to lift and handle equipment components weighing up to approximately 23 kg. • A proactive, accountable, and adaptable approach, together with strong organizational skills and a commitment to continuous learning. What Can Offer You • Work with purpose – support advanced scientific instruments that enable research, industrial innovation, and discoveries that matter. • A community that grows together – collaborate with experienced colleagues and technical specialists across China and our global organization. • A role with real impact – directly influence system performance, customer satisfaction, and the long-term value customers receive from their equipment. • Continuous technical development – deepen your knowledge across advanced microscopy and imaging technologies while expanding your capabilities across  product lines. • Support along the way – benefit from internal training, global technical resources, and close cooperation with Field Service, Applications, and Technical Support teams. • Benefits that give you back – financial bonuses and allowances, statutory public health and social insurance, housing provident fund or retirement fund, internal training, an annual health checkup, and a company-provided laptop. • Time that’s yours – 15–20 working days of annual leave and 10 working days of sick leave. Entity: TCH Location: Hefei, China Department: Customer Services – Field Services

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