Customer Success Manager - Revenue Recovery | 专业人力资源服务公司

Position Summary This is a highly visible, client-facing role within Revenue Recovery, where you will play a meaningful role in driving customer success and long-term value. As a Customer Success Manager (CSM), you will partner closely with your team to ensure customers are fully supported, engaged, and realizing measurable return on their Revenue Recovery investment. In this role, you are not just responding to customer needs — you are proactively guiding customers through their journey, strengthening relationships, and championing outcomes that drive retention and growth. What You’ll Do As a Customer Success Manager, you will: ● Collaborate within a team to manage and engage a shared book of business through proactive outreach, strategic check-ins, and personalized support. ● Build strong, trust-based relationships that position you as a valued advisor to your customers. ● Guide customers through onboarding and implementation milestones, ensuring a smooth transition and strong foundation for long-term success. ● Deliver training and product education that builds confidence, drives adoption, and maximizes platform utilization. ● Monitor account health and customer engagement to identify opportunities for growth and mitigate risk. ● Partner cross-functionally to resolve challenges, prevent churn, and increase customer lifetime value. ● Contribute to engagement and retention strategies that support both customer satisfaction and business performance. What Success Looks Like ● Customers feel heard, supported, and confident in their partnership with the company. ● Adoption and engagement remain strong throughout the lifecycle. ● Risks are identified early and addressed proactively. ● Relationships deepen, leading to improved retention and long-term value.

Customer Success Manager - Revenue Recovery

职位描述

职位要求

Melody Liu