外企市场部专员
Customer Success Engineer
IT/通信/互联网
服务/其他
广州, 上海, 北京, 深圳
5-10年
本科
¥35 - 45K/月
职位描述
● Technical Alignment: Conduct environmental maturity assessments, technical gap
analyses, and periodic executive reviews.
● Configuration Assistance: Analyze current setups, implement best practice
recommendations, and onboard new use cases like cloud accounts or runtime
integrations.
● Operational Assistance: Deliver health checks (e.g., attack surface hygiene mapping)
and review automation workflows.
● Security Optimization: Assess and tune security policies, review vulnerabilities, and
provide remediation as per the guidance from products and engineering teams.
职位要求
● 5+ years of industry experience in Customer Success Engineering, Technical Account
Management, or similar roles supporting enterprise networks.
● 5+ years of hands-on experience designing, deploying, and managing large enterprise
networks in real-time.
● The "Hybrid Mindset": Possess the analytical brain of an Operations Lead paired with
the "code-first" problem-solving skills of an Engineer.
● AI & Automation Adopter: Forward-thinking professional with a proven ability to
embrace artificial intelligence and create automation to eliminate repeatable tasks,
streamline workflows, and drive new efficiencies in internal processes.
● A proven track record of driving customer adoption, retention, and expansion.
Technical Proficiency
● SASE Ecosystem Expertise: Advanced knowledge of the complete SASE ecosystem,
including SD-WAN, ZTNA, SWG, FWaaS, CASB, Data Loss Prevention (DLP), and
sophisticated routing protocols (BGP).
● Proven understanding of the Security Life Cycle / Attack Life Cycle and relevant security
concepts, along with experience using security products to prevent network attacks and
data breaches.
● Strong experience with SQL and data visualization tools like Tableau, Looker, or
Snowflake.
● Familiarity with CRM/CS platforms (Salesforce, Gainsight).
● Advanced understanding of TCP/IP, SSL/IPSec VPNs, PKI, and troubleshooting tools
like tcpdump and Wireshark.
● Detailed understanding of NOC/SOC operational requirements, the Security/Attack Life
Cycle, and Sandboxing technologies.
● Certifications: SSE, PCNSE, CCNP, CCSP, and CISSP certifications are highly
preferred.
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